Refund policy
Final Sale Policy
All sales are final.
Because our products are made to order (pre-order), we do not accept returns, refunds, or exchanges. This policy is in place due to the custom nature of our products, sanitary and hygiene considerations, and limited product availability.
Please carefully review all product descriptions, sizing information, color selections, and shipping details before completing your purchase. If you have questions about sizing or a product before ordering, we encourage you to contact us.
Exceptions
We will gladly assist if:
- You receive the wrong item.
- Your item arrives damaged or defective.
To request assistance, please contact us within 7 days of delivery and include your order number along with clear photos of the issue. Claims submitted after this period may not be eligible for review.
Contact Us
If you have any questions about this policy or your order, please contact us through the Contact page on our website. We're happy to assist you.