Shipping policy
Thank you for shopping with us! Every item we sell is made to order (pre-order) and crafted specifically for each customer. Because of this, please review the following policy carefully before placing your order.
Order Processing
All orders are made to order and begin production after your purchase is confirmed.
- Processing time is approximately 3–4 weeks.
- Processing includes manufacturing, quality inspection, and packaging.
- Orders are processed in the order they are received.
- Processing times may be extended during holidays, product launches, or periods of high demand.
Once your order has completed production, you will receive a shipping confirmation email with tracking information.
Shipping & Delivery
After production is complete, your order will be shipped to the address provided at checkout.
- Estimated shipping time: Approximately 1 week after processing is complete.
Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on your shipping destination and selected shipping method.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to update.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information.
Lost, Stolen, or Damaged Packages
Once a package has been transferred to the shipping carrier, responsibility for delivery rests with the carrier. If your package is lost or stolen after being marked as delivered, please contact the shipping carrier to file a claim. If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos so we can review the issue.
Order Changes & Cancellations
Because every item is made specifically for each customer, requests to change or cancel an order must be made before production begins. Once production has started, orders cannot be modified or canceled.